Core Message

Warranty Period

12 months from the date of shipment.

Coverage

Manufacturing defects in motor, control system, and core components.

Support

Remote technical support and troubleshooting assistance.

Claim Process

Submit product photos, videos, serial number, and purchase record.

Warranty Coverage

This warranty covers defects in materials or workmanship under normal use during the warranty period. It applies to POWEVER servo motors, control systems, and standard components supplied by POWEVER.

Warranty Exclusions

The following cases are not covered by the warranty:

- Improper installation, wiring, or operation

- Unauthorized modification or repair

- Damage caused by external factors (fire, flood, lightning, abnormal voltage)

- Normal wear and consumable parts (cables, connectors, etc.)

- Products without valid purchase record or serial number

Important Note

Warranty service is valid only for products purchased through authorized channels. Please retain your invoice and confirm the product serial number before submitting a claim.

How to Submit a Warranty Claim

1. Contact Us

Reach out to our service team via email or website.

2. Submit Information

Provide serial number, purchase invoice, and issue description with photos or videos.

3. Review & Response

We will evaluate and respond within 1–3 business days.

4. Solution Provided

Repair, replacement, or technical guidance will be arranged.